Cable Television        
Giles-Craig Basic $16.30 per month (includes Broadcast Station Surcharge)
Channels 2-13 No Set Top Box or additional equipment necessary
Giles-Craig Super Basic $46.25 per month (includes Broadcast Station Surcharge) Channels 2-72
No Set Top Box or additional equipment necessary
Giles-Craig Digital* $56.25 per month (includes Broadcast Station Surcharge)
Super Basic & Digital Basic One Standard Set Top Box (included)
Giles-Craig Complete* $101.25 per month (includes Broadcast Station Surcharge)
Super Basic, Digital Basic, HBO, Cinemax, Showtime, The Movie Channel, Starz! & Encore
One Standard Set Top Box (included)
Add-Ons * HBO - $12.95 (6) Channels *
Starz! / Encore - $10.95 (11) Channels *
Cinemax - $10.95 (4) Channels *
Showtime / TMC - $12.95 (10) Channels *
Digital Basic - $12.95 (53) Channels *
Equipment Remote Controls - If you have a cable-ready TV and/or equipment, it is possible that the remote provided with that equipment may be all you need. However, if your television requires the use of a converter box, you may rent one from Giles-Craig Communications, Inc. These converter boxes come with a remote control; however, compatible remote control devices may also be available for purchase from retail outlets in some areas. If your cable services subscription includes programming that requires the use of a set-top box or DVR, you may rent one from Giles-Craig Communications, Inc. These set-top boxes and DVR's come with a remote control; however, compatible remote control devices may also be available for purchase from retail outlets in some areas. Cable Cards - $2.00 per month Giles-Craig Communications, Inc. offers cable cards which allow access to digital cable services without the need for a set top box. The cost is $2.00 per month. These cards are to be self-installed. Service charges will apply if cable cards are installed by Giles-Craig Communications, Inc. technicians. Digital Receivers (Set Top Box) - $5.00 per month 
DVR w/ i-Guide - $12.95 per month (additional DVR's only $10.00 per month)  
Subscribe to (2) or more premiums and we will throw in one Set Top Box rent FREE ~ OR ~ Upgrade to a DVR w/ i-Guide for only $7.95 more!
* Channels not included in Basic or Super Basic packages require Cable Card, Set Top or DVR Equipment. Limit one Rent Free Standard Set Top Box per subscriber.
Channel Lineup 2 Local Access / Government Use 3 WTBS Atlanta
4 RFD - TV
5 WLFB - TV 40
6 WVVA Bluefield - NBC
7 WDBJ Roanoke - CBS
8 WFXR Roanoke - FOX
9 WSWP Roanoke - PBS
10 WSLS Roanoke - NBC
11 CNN Headline News
12 WGN Chicago
13 WSET Lynchburg - ABC
14 The CW
15 Turner Classic Movies
16 G4 17 BET
18 GAC 19 My 19
20 Lifetime 21 Hallmark Channel
22 Arts & Entertainment
23 The Weather Channel
24 USA Network
25 CNN
26 ESPN Classic
27 ESPN
28 ESPN 2
29 ESPN U
30 MTV
31 Spike TV 32 SyFy
33 TNT
35 HGTV 36 Comcast Sports.Net
37 TV Land
38 TLC
39 E! Entertainment
40 The Outdoor Channel
43 Disney Channel
44 The History Channel
45 Cartoon Network
46 Animal Planet
47 AMC
48 QVC
49 C-Span
50 TBN
51 CNBC
52 FX
53 Travel Channel
54 ABC Family
55 The Golf Channel
56 Speed Chnnel
57 The Food Network
58 Discovery Channel
59 FOX News Channel
60 Nickelodeon
61 VH-1
62 Comedy Central
63 BYU
64 CMT
65 DIY
66 Tru TV
67 MASN (Mid Atlantic Sports Network)
70 CSPAN 2
71 National Geographic 72 MASN2
308 GSN (Game Show Network)
313 SOAP Net
320 National Geographic
326 The Oprah Winfrey Network
328 Planet Green
329 The Hub 330 The Military Channel
331 Investigation Discovery
332 The Science Channel
340 A & E Biography
341 History Channel International
342 BBC America
343 Cloo TV
352 Centric Hits
372 Lifetime Movie Network
408 Nick Toons
409 Teen Nick
410 Nick Jr.
420 Bloomberg
441 ESPNews
442 ESPN Classic
466 MTV 2
471 VH-1Classic Rock
474 Fuse
476 CMT Pure Country
480 TBN
484 Halogen
490 fXM: Fox Movie Channel
600 Cinemax
602 More Max
630 Action Max
605 Thriller Max
610 Encore
612 Encore Action
614 Encore Love
616 Encore Suspense
618 Encore Drama
620 Encore Westerns
622 Encore Family 630 HBO
632 HBO Family
634 HBO 2
636 HBO Signature
638 HBO Comedy
639 HBO Zone
650 SHOWTIME
652 SHOWTIME Too
654 SHOWTIME Showcase
656 SHOWTIME Extreme
658 SHOWTIME Next
659 SHOWTIME Family
660 SHOWTIME Women
661 Flix
670 Starz
672 Starz Edge
675 Starz Cinema
676 Starz Kids & Family
680 The Movie Channel
682 The Movie Channel Xtra
900 DMX Listening Room
901 Jazz Vocal Blends
902 Hottest Hits
903 Modern Country
904 Alternative Rock
913 Coffeehouse Rock
914 Dance
915 Contemporary Christian
916 Album Rock
917 Hard Rock
918 80's Hits
919 70's Hits
920 Classic R & B
921 Traditional Country
922 Soft Hits
923 Retro Disco
924 Groove Lounge
925 Big Band/Swing
926 Smooth Jazz
927 New Age
928 Holidays & Happenings
929 Great Standards
930 Golden Oldies
931 Reggae
932 Children's 933 Adult Contemporary
935 Lite Classical
937 Rock n Roll Oldies
939 Classic Rock
941 Urban Beat
Customer Privacy Giles-Craig Communications, Inc. provides an Annual Cable Customer and Privacy Notification which contains important information concerning your cable television services. This is provided as a service to our customers and in accordance with Federal law and FCC regulations. This information may also be viewed online here: 
Installation / Service Maintenance * Application for service and payment of applicable fees required prior to initial installation. Fee for installation * Installation and Maintenance work will be performed on an appointment basis. * An estimate of any charges associated will be provided prior to scheduling. * Giles-Craig Communications, Inc. employees will not enter your home to perform work unless a responsible adult over 18 years of age is present. * Giles-Craig Communications, Inc. does not offer repair services for customer owned equipment such as televisions, VCR or DVD equipment, etc.
Using your Cable Television Service If you have a cable-ready television set, you should be able to receive the channels included in Giles-Craig Communications, Inc. Basic and Super Basic packages without the use of any added devices. If you are connecting your cable service directly to a cable-ready television set, please refer to the manual provided with the television for connection instructions. If you are connecting your cable service to your television set through an added device such as a VCR, DVD, Blue Ray, gaming console or any other device not obtained from Giles-Craig Communications, Inc. please refer to the manual provided with the appropriate device for connection instructions. If you wish to subscribe to additional services such as digital channels or premiums, you will need a set-top box or DVR which may be rented from Giles-Craig Communications, Inc. Connection and use instructions for these devices are available by selecting the device you are using. Please note that these devices also include a remote control that may programmed to function with most television sets using the programming code for your television set. These codes are generally available in the television manual.
Policies / Conditions of Subscription Giles-Craig Communications, Inc. reserves the right to change our services and equipment, prices and fees at any time. We also reserve the right to re-arrange, delete, add to or change the services provided on our Cable service. In accordance with Federal and local regulations, we will notify you in advance of the change and inform you of the effective date. You may cancel your service at any time by calling or writing to us. Verification of identity in accordance with Federal CPNI regulations will be required. We reserve the right to terminate your service if you fail to pay your bill when it is due. We reserve the right to charge subscriber accounts for any rental equipment not returned at the time of termination for any reason. Equipment must be returned in good, working condition and with all accessories as provided at time of rental including remote control devices, electrical cords, user guides, etc. You may not assign or transfer your service to another party.
Reporting a Problem / Complaint Procedures At Giles-Craig Communications, providing high-quality customer care and technical service is our top priority. We endeavor to resolve any complaints concerning cable television or other services as soon as possible. Please use the following procedures to help us resolve your complaints: 1. Contact our Customer Service Department at (540) 544-2288. Our business office is open weekdays from 9:00 am till 5:00 pm. An answering service may take your message at other times. 2. During business office hours, you may speak with a Customer Service Representative (CSR). Our CSR will attempt to determine the nature of the problem. If the problem cannot be resolved over the phone, the Customer Service Representative will schedule a Service Technician to visit your home, usually by the next business day. 3. If you do not call during our normal business hours, leave a complete message with the answering service, including your name, address, work and home telephone numbers, and a brief description of the problem. When possible, a Service Technician will be dispatched by the next business day to fix the problem. In other cases, we will contact you during normal business hours. 4. Emergencies such as fallen trees or utility poles, violent storms, or very cold weather may interfere with cable or other services. We promptly dispatch our crews to correct any emergency. Please keep in mind that some emergency situations may affect a large service area, and it may take several days to resume full service to the entire area. 5. We maintain complaint records for at least one year. Those records are available for inspection by the applicable local franchise authority and the FCC. If a problem is not resolved to your satisfaction, you may write or call us with concerns or complaints. Customers who find it necessary to file such complaints may do so by contacting (in order) the following individuals until their complaints are resolved. Jill S. Williams
Office Manager
1-540-626-7111
Lisa W. Epperley
General Manager
1-540-626-7111 You may also contact your local franchise authority at the address shown below: County of Giles 315 North Main St. Pearisburg, VA 24134 (540) 921-2525 County of Craig P.O. Box 57 New Castle, VA 24128 (540) 864-5010 Town of Pembroke P.O. Box 5 Pembroke, VA 24136 (540) 626-7191
Unauthorized reception of cable service Federal and state laws make it a crime to receive, or assist another in receiving, any cable service without our express authorization. Violators face substantial criminal penalties including fines and imprisonment. In addition, we are entitled under the law to sue cable thieves in federal or state court and obtain injunctions and substantial damages. Reception of any cable service without our express authorization is prohibited.
Closed Captioning
Concerns regarding CLOSED CAPTIONING may be addressed by Postal Mail, Telephone, Fax, or E-mail as shown below:
Postal Mail: | Giles-Craig Communications, Inc. | | | P.O. Box 190 | | | Pembroke, VA 24136 | Telephone: | 540-544-2288 (CATV) | Fax: | 540-626-3290 | Email: | pembroke@pemtel.net | Responsible Party: | Lisa W. Epperley, General Manager |
Complaints regarding CLOSED CAPTIONING may be addressed using the same methods as shown above or directly to the FCC. Complaints must be filed with the cable operator (Giles-Craig Communications, Inc.) or the Commission (FCC) within 60 days of the captioning problem.
Broadcast Station Surcharge What is the "Broadcast Station Surcharge" on my bill? The "Broadcast Station Surcharge" reflects the fees the owners of the broadcast television stations are entitled to charge for carriage of their signals. Unlike cable networks, the broadcast television stations distribute their signals over the air. Under federal law, cable operators must obtain the broadcasters’ consent before retransmitting broadcast television stations and broadcasters may require the cable operator to pay for the signal. The broadcasters’ recent demands have created higher fees for this process known as "retransmission consent." This became effective July 1, 2009. Unfortunately, it has become necessary for us to pass this charge on to our subscribers. As a result of this, you will notice an increase in this fee on your bill. The funds collected as "Broadcast Station Surcharge" are paid to the broadcast television stations who are charging those fees to Giles-Craig Communications, Inc. We do not profit from the collection of these added charges. If you have any questions, please feel free to contact our business office at 544-2288. Local Franchising Authorities: Town of Pembroke P.O. Box 5 Pembroke, VA 24136 County of Giles 315 N. Main St. Pearisburg, VA 24134 County of Craig P.O. Box 57 New Castle, VA 24127 | 
