Contact Us To contact us via postal mail: Pembroke Telephone Cooperative
P.O. Box 549
Pembroke, VA 24136
To visit our Business Office: Pembroke Telephone Cooperative
504 Snidow Street
Pembroke, VA 24136
To contact us via telephone: (540) 626-7111
To send us an email: pembroke@pemtel.net
For PemTel Internet Technical Support: 1-888-228-3341
Bill Payment Options: For all of our Services; Cable TV, Telephone, and Internet; payments may be mailed, dropped at our office location, dropped into our night deposit or made at any branch of The National Bank. Effective November 1, 2010 you may also pay your PemTel bill using our Online Bill Pay Service. Use of this service requires a one-time registration. Please make sure you have your most recent PemTel bill available when completing the registration process.
Mail payments to: Pembroke Telephone Cooperative
P.O. Box 549
Pembroke, VA 24136
Bank Drafts: We also offer a bank draft option, where your bills can be automatically deducted out of your checking account each month. Draft Authorization forms must be completed and returned with a voided check. A copy of the authorization form can be downloaded using the link to the right or you may call one of our Customer Service Reps at 626-7111 if you are interested in this option.
Credit Cards: Payments may be made via credit card by visiting our business office or by calling one of our Customer Service Reps at 626-7111.
Complaints Pembroke Telephone Cooperative has a detailed Customer Complaint Procedure, which may be reviewed at the Business Office, to aid customers if their service difficulties aren't rectified through normal channels.
Customers who find it necessary to file such complaints may do so by contacting (in order) the following individuals until their complaints are resolved. Jill S. Williams
Office Manager
1-540-626-7111
Lisa W. Epperley
General Manager
1-540-626-7111
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