About Us

An Introduction to Pembroke Telephone Cooperative

We are your local phone company, owned and operated by friends and neighbors.

Moving into a new area can be an exciting experience. It can also take some getting used to.

If you never lived in an area serviced by a local telephone cooperative, you may be interested in learning just what a cooperative is.

A Cooperative is a non-profit service organization owned and operated by it's members… the people it serves. As a cooperative, our mission is to provide our members with the very highest quality, most advanced, telecommunications features and services available. And to do so in a friendly and person manner.

The Beginning of the Cooperative Movement

Cooperatives date back to nineteenth century England and grew out of the social unrest brought on by the Industrial Revolution. Struggling tradesmen banded together for the mutual benefit of one another. From these loosely knit groups sprang what has come to be known as the "Roshdale Principles".

Today's successful cooperatives are still based on these principles.

· Open and equal membership to all

· Democratic control - one member, one vote

· Emphasis on service rather than profit

· Education of members, employees and the general public as to the benefits of cooperative enterprise

· Community involvement for the mutual advantages and a better society

Tangible Benefits of your Cooperative

As a Pembroke Telephone subscriber, you are a member/owner of your co-op. We are a non-profit company committed to providing friendly, personal service and the highest quality, most advanced telecommunications features and services available. While there are many benefits to being a member of a cooperative, these stand out about all others.

· You have a vote - You elect the local board of directors who oversee the operation of your Cooperative.

· You invest in your community - As a local company, money spent on salaries, buildings, etc. stays in the community, thereby increasing employment and further stimulating the local economy.

· You can get money back - Being member owned, once the operating costs and reinvestment in your co-op have been met, the remaining money is accumulated and refunded to the members at the direction of your board of directors.

· You get a personal commitment - Your services are provided by friends and neighbors with a personal interest in the community and your satisfaction.

Our Mission Statement

It is the mission of Pembroke Telephone Cooperative to be the provider of choice for affordable, quality communication services to meet the needs of our customers.

Our Core Values

For our customers, we will provide quality service on a personal basis with honesty and integrity.

For our owners / members, we will operate business in a fiscally responsible manner to ensure long term financial viability.

Our employees are our most important asset. We will equip them with the opportunities and tools needed to be successful and to help them grow as we grow.

For our community, we will work to enhance the quality of life in the communities we serve and will be good corporate citizens.

Our By-Laws

Pembroke Telephone Cooperative operates under a detailed set of By-Laws. A complete copy our By-Laws is printed in your 2008 Giles-Craig Telephone Directory.