News & Events Pembroke Telephone Cooperative 2013 Directory Winner! ** NEW ** Congratulations to Maria Williams on winning the 2013 Directory Cover Photo Contest. Maria won $100.00 and a framed copy of our 2013 Giles-Craig Telephone Directory! The new directories will be delivered in July. NEW DSL SPEED OPTION ** NEW ** PemTel has added another speed option to our DSL service plans! Now you can get our 4.0 plan for only $67.95 per month! Click HERE for additional information! PemTel Emergency Response System ** NEW ** A PemTel Emergency Response System is designed to help you access emergency service when you need them! With the touch of a button you can contact the 24/7 Call Monitoring Center where trained professionals are standing by to dispatch the appropriate emergency service. It is especially good for seniors or anyone with medical conditions as well as those living alone. Click below for more information! 
Broadcast Station Surcharge What is the “Broadcast Station Surcharge” on my bill? The “Broadcast Station Surcharge” reflects the fees the owners of the broadcast television stations are entitled to charge for carriage of their signals. Unlike cable networks, the broadcast television stations distribute their signals over the air. Under federal law, cable operators must obtain the broadcasters’ consent before retransmitting broadcast television stations and broadcasters may require the cable operator to pay for the signal. The broadcasters’ recent demands have created higher fees for this process known as “retransmission consent.” This became effective July 1, 2009. Unfortunately, it has become necessary for us to pass this charge on to our subscribers. As a result of this, you will notice an increase in this fee on your February 1, 2013 bill. The funds collected as “Broadcast Station Surcharge” are paid to the broadcast television stations who are charging those fees to Giles-Craig Communications, Inc. We do not profit from the collection of these added charges. If you have any questions, please feel free to contact our business office at 544-2288. Local Franchising Authorities: Town of Pembroke P.O. Box 5 Pembroke, VA 24136 County of Giles 315 N. Main St. Pearisburg, VA 24134 County of Craig P.O. Box 57 New Castle, VA 24127 Important "Do Not Call" Reminder The National Do Not Call Registry was created to prevent unwelcome calls from telemarketers. It prohibits all telemarketing except from companies with which you have an existing business relationship, and certain non-profit organizations from calling you. Once your number has been on the registry for thirty (30) days, telemarketers should no longer call you. Your number will remain on the registry permanently unless you request that it be removed. The Do Not Call Registry now also allows you to register your personal cell phone numbers. To register your phone number, simply call (888) 382-1222 or (866) 290-4238 (TTY). You can also register or obtain additional information by logging on to www.donotcall.gov. PemTel DVR Service 
Unclaimed Patronage Refunds Pembroke Telephone Cooperative final notice of capital credits pending forfeiture pursuant to Article VIII, Section 2 of the bylaws. If you have any information about listed members, please call our business office at 540-626-7111 between 8 a.m. and 5 p.m. Monday through Friday. To view the list, please chick Here. ESPN3 Available!!!  ESPN3 is available to PemTel DSL High Speed Internet Subscribers! To get started, simply click the above link and follow the instructions. Call our office at 626-7111 for more information. Cable Cards Giles-Craig Communications, Inc. offers cable cards which allow access to digital cable services without the need for a set top box. The cost is $2.00 per month. These cards are to be self installed. Service charges will apply if cable cards are installed by Giles-Craig Communications, Inc. technicians. PemTel Quarterly Newsletter For important information regarding Pembroke Telephone Cooperative events and happenings, federal regulatory issues, and other important information please refer to our quarterly publication of PemTel News. To read the latest issue online, please click HERE! To read the previous issue, please click HERE! PemTel Online Bill Pay Online Bill Pay gives you the ability to view, print and pay your PemTel services bill from the privacy of your own home. To find out more about this service, please select one of the options below or contact our office for additional information. Closed Captioning Concerns regarding CLOSED CAPTIONING may be addressed by Postal Mail, Telephone, Fax, or E-mail as shown below: | Postal Mail: | Giles-Craig Communications, Inc. | | | P.O. Box 190 | | | Pembroke, VA 24136 | Telephone: | 540-544-2288 (CATV) | | Fax: | 540-626-3290 | | Email: | pembroke@pemtel.net | Responsible Party: | Lisa W. Epperley, General Manager |
Complaints regarding CLOSED CAPTIONING may be addressed using the same methods as shown above or directly to the FCC. Complaints must be filed with the cable operator (Giles-Craig Communications, Inc.) or the Commission (FCC) within 60 days of the captioning problem. C.P.N.I. On December 8, 2007 the FCC made changes to the rules for use of CPNI—Customer Proprietary network Information. Pembroke Telephone Cooperative is in compliance with these regulations and will continue to protect its’ members data. For more information about CPNI, click HERE! | 
