News, Events & Things You Should Know
Broadband Internet now available without a phone line!
At the 2021 Annual Meeting in May, our members were given the opportunity to vote on a by-law change that would revise the existing membership criteria. We are pleased to announce that the vote passed, the by-law revision is underway and the regulatory requirements have been met.
Therefore, effective August 1, 2021, subscribers who do not wish to have a landline telephone will be able to remove that service and base their membership on their Broadband Internet service. Please note that members must subscribe to a speed plan of 3.0 Mb or higher to be able to take advantage of this option.
The average subscriber will see a reduction of approximately $23.00 per month.
Please note that INTERNET ONLY service is billed at $10.00 per month higher than when subscribed to along with telephone service.
If you choose to remove your landline Telephone Service and keep only your Broadband Internet, please complete the form found in your August 1. 2021, invoice and return it to our office. If you no longer have that form, it is available for download HERE.
Due to processing time, requests must be received in our office on or before the 15th of the month to be effective on the following bill. If your request is received after the 15th of the month, it will take an additional bill cycle for it to become effective.
Therefore, effective August 1, 2021, subscribers who do not wish to have a landline telephone will be able to remove that service and base their membership on their Broadband Internet service. Please note that members must subscribe to a speed plan of 3.0 Mb or higher to be able to take advantage of this option.
The average subscriber will see a reduction of approximately $23.00 per month.
Please note that INTERNET ONLY service is billed at $10.00 per month higher than when subscribed to along with telephone service.
If you choose to remove your landline Telephone Service and keep only your Broadband Internet, please complete the form found in your August 1. 2021, invoice and return it to our office. If you no longer have that form, it is available for download HERE.
Due to processing time, requests must be received in our office on or before the 15th of the month to be effective on the following bill. If your request is received after the 15th of the month, it will take an additional bill cycle for it to become effective.
Important Notice Regarding Online Payments:
Please note that as of June 28, 2020, older browsers may be unable to access our online payment system. This is due to security protocols that are in place for the protection of your private information. If you attempt to access our site and are unable to, please switch to a modern browser and try again.
In addition, older operating systems may also experience problems with this new protocol. If you are using Windows 7 or previous, you may need to access the site using a modern browser.
To determine if your browser is compliant with the new TLS 1.2 security protocols, please go to:
https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
In addition, older operating systems may also experience problems with this new protocol. If you are using Windows 7 or previous, you may need to access the site using a modern browser.
To determine if your browser is compliant with the new TLS 1.2 security protocols, please go to:
https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
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Late Charges
Payments must reach our office by the due date to avoid late fees. Payments made via USPS mail, payments made by your bank on your behalf, payments made at The National Bank, etc. sometimes require several days for processing before reaching our business office. If these payments do not reach our office by the due date, they are considered late regardless of the date you made the payment, Therefore it is important to make your payment in such a way that it reaches our office on or before that date to avoid incurring late payment charges.
Failure to receive a bill does not exempt your account from late charges. Call our office at (540) 626-7111 for more information.
Failure to receive a bill does not exempt your account from late charges. Call our office at (540) 626-7111 for more information.
Accessibility Statement
Giles-Craig Communications Inc. qualifies for a waiver from the FCC that relieves Giles-Craig Communications Inc. of the requirement to ensure that on-screen text menus and guides for the display or selection of multichannel video programming provided by navigation devices that it leases or sells are audibly accessible in real-time upon request by individuals who are blind or visually impaired. Therefore, customers who are blind or visually impaired using Giles-Craig Communications Inc. will not be able to audibly access any of the functions in the display or selection of multichannel video programming via on-screen text menus and guides. Other television providers in your area may offer navigation devices with audibly accessible features. For more information, contact Giles-Craig Communications Inc. at 540-544-2288 or pembroke@pemtel.net.
Robocalls
What is a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a Robocall.
What can I do to stop Robocalls?
The FCC requires telemarketers to allow you to "opt out" of receiving calls. Robocalls are required to include a number that you can call to be removed from their lists. You can also register your telephone number on the National Do Not Call Registry.
Where can I get more information?
More information about Robocalls and what you can do to stop them is available on the following websites:
FCC Cutting off Robocalls
FCC Stop Unwanted Calls, Texts and Faxes
National Do Not Call Registry
FTC Robocalls/Consumer Information
If you answer the phone and hear a recorded message instead of a live person, it's a Robocall.
What can I do to stop Robocalls?
The FCC requires telemarketers to allow you to "opt out" of receiving calls. Robocalls are required to include a number that you can call to be removed from their lists. You can also register your telephone number on the National Do Not Call Registry.
Where can I get more information?
More information about Robocalls and what you can do to stop them is available on the following websites:
FCC Cutting off Robocalls
FCC Stop Unwanted Calls, Texts and Faxes
National Do Not Call Registry
FTC Robocalls/Consumer Information
Phishing Schemes:
Dear PemTel Subscribers:
It’s never been more important to actively protect your personal information! Criminals often use elaborate tactics to get you to reveal information like passwords, bank account numbers, credit card numbers, etc.
These criminals may send e-mails, instant messages or even call pretending to be someone from a bank, a credit card company or even the Internal Revenue Service! They may try to tell you that you have to update your personal information, but it’s a trick! You should never give this type of personal information out! PemTel, nor any other reputable company, would ever ask you for information that they already have.
In some other cases, emails will state that you have won an award, or a free vacation, etc. They may ask you to click on the links provided in the email to claim your prize. Clicking these links can then jeopardize the security of your computer and the information stored on it. Don’t do it! If you receive an email or phone call offering you something that seems too good to be true, it is probably a scam!
Another scam involving Internet and computer services begins with an individual calling you to advise you that your computer is infected with a virus which they offer to fix it for a fee. They may claim to be with some well known company. They may ask for your credit card as payment and will ask you to install a piece of software that allows them to control your computer. This is a scam! Following their instructions gives them access to your credit card information, your computer and the information stored on it! If you suspect that you have a virus on your computer, consult a reputable professional for assistance!
In order to protect yourself from being a victim of these types of scams, we urge you to use caution and to follow these basic rules:
1. Don't share your personal information, such as passwords, for "verification" purposes, whether be it online or by phone.
2. Keep your anti-virus software up-to-date and install a firewall.
3. Don't click on pop-ups or links in emails unless you know and trust the sender.
4. Use different passwords for different accounts.
Please protect yourself! And contact us at 540-626-7111 if you have any questions. Or report suspicious activities to the Giles County Sheriff’s Office at 540-921-3842.
Sincerely,
PemTel
It’s never been more important to actively protect your personal information! Criminals often use elaborate tactics to get you to reveal information like passwords, bank account numbers, credit card numbers, etc.
These criminals may send e-mails, instant messages or even call pretending to be someone from a bank, a credit card company or even the Internal Revenue Service! They may try to tell you that you have to update your personal information, but it’s a trick! You should never give this type of personal information out! PemTel, nor any other reputable company, would ever ask you for information that they already have.
In some other cases, emails will state that you have won an award, or a free vacation, etc. They may ask you to click on the links provided in the email to claim your prize. Clicking these links can then jeopardize the security of your computer and the information stored on it. Don’t do it! If you receive an email or phone call offering you something that seems too good to be true, it is probably a scam!
Another scam involving Internet and computer services begins with an individual calling you to advise you that your computer is infected with a virus which they offer to fix it for a fee. They may claim to be with some well known company. They may ask for your credit card as payment and will ask you to install a piece of software that allows them to control your computer. This is a scam! Following their instructions gives them access to your credit card information, your computer and the information stored on it! If you suspect that you have a virus on your computer, consult a reputable professional for assistance!
In order to protect yourself from being a victim of these types of scams, we urge you to use caution and to follow these basic rules:
1. Don't share your personal information, such as passwords, for "verification" purposes, whether be it online or by phone.
2. Keep your anti-virus software up-to-date and install a firewall.
3. Don't click on pop-ups or links in emails unless you know and trust the sender.
4. Use different passwords for different accounts.
Please protect yourself! And contact us at 540-626-7111 if you have any questions. Or report suspicious activities to the Giles County Sheriff’s Office at 540-921-3842.
Sincerely,
PemTel