special announcements
BUILDING FIBER FOR OUR COMMUNITIES
Deploying a fiber optic network is no small task. It takes careful planning, engineering, permitting, staking, contracts, materials (often with long lead times), construction, splicing, scheduling and installation - all backed by significant investment. In short, it’s a marathon, not a sprint.
Despite the challenges, we are working diligently toward our goal of bringing fiber to every area we serve. We deeply appreciate the loyalty and patience of our Members as we move step by step through this process.
We will continue updating the information below as often as possible, but please remember—you are always welcome to call our office with any questions.
Unlike “billionaire-owned” companies or “investment groups,” PemTel is a small, local company dedicated to our local communities. The money you spend here stays here. Every year, we proudly support local fire departments, rescue squads, the ACCE program, and numerous non-profits through the Pembroke Charity.
We are here to serve YOU - our friends and neighbors.
Thank you for trusting PemTel. Together, we’re building the future of connectivity in our communities.
Your Friends & Neighbors at PemTel
Despite the challenges, we are working diligently toward our goal of bringing fiber to every area we serve. We deeply appreciate the loyalty and patience of our Members as we move step by step through this process.
We will continue updating the information below as often as possible, but please remember—you are always welcome to call our office with any questions.
Unlike “billionaire-owned” companies or “investment groups,” PemTel is a small, local company dedicated to our local communities. The money you spend here stays here. Every year, we proudly support local fire departments, rescue squads, the ACCE program, and numerous non-profits through the Pembroke Charity.
We are here to serve YOU - our friends and neighbors.
- Business Office Hours: Monday–Friday: 9:00 AM – 5:00 PM
- Phones answered by a live Customer Service Representative beginning at 8:00 AM.
- Outside of business hours, weekends, or holidays, you may leave a message, and we’ll return your call promptly when the office reopens.
Thank you for trusting PemTel. Together, we’re building the future of connectivity in our communities.
Your Friends & Neighbors at PemTel
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robocalls
What is a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a Robocall.
What can I do to stop Robocalls?
The FCC requires telemarketers to allow you to "opt out" of receiving calls. Robocalls are required to include a number that you can call to be removed from their lists. You can also register your telephone number on the National Do Not Call Registry.
If you answer the phone and hear a recorded message instead of a live person, it's a Robocall.
What can I do to stop Robocalls?
The FCC requires telemarketers to allow you to "opt out" of receiving calls. Robocalls are required to include a number that you can call to be removed from their lists. You can also register your telephone number on the National Do Not Call Registry.
schemes & scams
Dear PemTel Subscribers:
It’s never been more important to actively protect your personal information! Criminals often use elaborate tactics to get you to reveal information like passwords, bank account numbers, credit card numbers, etc.
These criminals may send e-mails, instant messages or even call pretending to be someone from a bank, a credit card company or even the Internal Revenue Service! They may try to tell you that you have to update your personal information, but it’s a trick! You should never give this type of personal information out! PemTel, nor any other reputable company, would ever ask you for information that they already have.
In some other cases, emails will state that you have won an award, or a free vacation, etc. They may ask you to click on the links provided in the email to claim your prize. Clicking these links can then jeopardize the security of your computer and the information stored on it. Don’t do it! If you receive an email or phone call offering you something that seems too good to be true, it is probably a scam!
Another scam involving Internet and computer services begins with an individual calling you to advise you that your computer is infected with a virus which they offer to fix it for a fee. They may claim to be with some well known company. They may ask for your credit card as payment and will ask you to install a piece of software that allows them to control your computer. This is a scam! Following their instructions gives them access to your credit card information, your computer and the information stored on it! If you suspect that you have a virus on your computer, consult a reputable professional for assistance!
In order to protect yourself from being a victim of these types of scams, we urge you to use caution and to follow these basic rules:
Please protect yourself! And contact us at 540-626-7111 if you have any questions. Or report suspicious activities to the Giles County Sheriff’s Office at 540-921-3842.
Sincerely,
PemTel
It’s never been more important to actively protect your personal information! Criminals often use elaborate tactics to get you to reveal information like passwords, bank account numbers, credit card numbers, etc.
These criminals may send e-mails, instant messages or even call pretending to be someone from a bank, a credit card company or even the Internal Revenue Service! They may try to tell you that you have to update your personal information, but it’s a trick! You should never give this type of personal information out! PemTel, nor any other reputable company, would ever ask you for information that they already have.
In some other cases, emails will state that you have won an award, or a free vacation, etc. They may ask you to click on the links provided in the email to claim your prize. Clicking these links can then jeopardize the security of your computer and the information stored on it. Don’t do it! If you receive an email or phone call offering you something that seems too good to be true, it is probably a scam!
Another scam involving Internet and computer services begins with an individual calling you to advise you that your computer is infected with a virus which they offer to fix it for a fee. They may claim to be with some well known company. They may ask for your credit card as payment and will ask you to install a piece of software that allows them to control your computer. This is a scam! Following their instructions gives them access to your credit card information, your computer and the information stored on it! If you suspect that you have a virus on your computer, consult a reputable professional for assistance!
In order to protect yourself from being a victim of these types of scams, we urge you to use caution and to follow these basic rules:
- Don't share your personal information, such as passwords, for "verification" purposes, whether be it online or by phone.
- Keep your anti-virus software up-to-date and install a firewall.
- Don't click on pop-ups or links in emails unless you know and trust the sender.
- Use different passwords for different accounts.
Please protect yourself! And contact us at 540-626-7111 if you have any questions. Or report suspicious activities to the Giles County Sheriff’s Office at 540-921-3842.
Sincerely,
PemTel
