Who We Are
We are your local phone company, owned and operated by friends and neighbors.
Moving into a new area can be an exciting experience. It can also take some getting used to. If you never lived in an area serviced by a local telephone cooperative, you may be interested in learning just what a cooperative is. A Cooperative is a non-profit service organization owned and operated by its members… the people it serves. As a cooperative, our mission is to provide our members with the very highest quality, most advanced, telecommunications features and services available. And to do so in a friendly and personal manner.
Moving into a new area can be an exciting experience. It can also take some getting used to. If you never lived in an area serviced by a local telephone cooperative, you may be interested in learning just what a cooperative is. A Cooperative is a non-profit service organization owned and operated by its members… the people it serves. As a cooperative, our mission is to provide our members with the very highest quality, most advanced, telecommunications features and services available. And to do so in a friendly and personal manner.
The Beginning of the Cooperative Movement
Cooperatives date back to nineteenth century England and grew out of the social unrest brought on by the Industrial Revolution. Struggling tradesmen banded together for the mutual benefit of one another. From these loosely knit groups sprang what has come to be known as the "Roshdale Principles". Today's successful cooperatives are still based on these principles.
Cooperatives date back to nineteenth century England and grew out of the social unrest brought on by the Industrial Revolution. Struggling tradesmen banded together for the mutual benefit of one another. From these loosely knit groups sprang what has come to be known as the "Roshdale Principles". Today's successful cooperatives are still based on these principles.
- Open and Equal Membership to all
- Democratic control - One Member, One Vote
- Emphasis on service rather than profit
- Education of Members, Employees and the General Public as to the benefits of Cooperative Enterprise
- Community Involvement for the mutual advantages and a better society
Tangible Benefits of your Cooperative
As a Pembroke Telephone subscriber, you are a member/owner of your co-op. We are a non-profit company committed to providing friendly, personal service and the highest quality, most advanced telecommunications features and services available. While there are many benefits to being a member of a cooperative, these stand out about all others. You have a vote - You elect the local board of directors who oversee the operation of your Cooperative.
You invest in your community - As a local company, money spent on salaries, buildings, etc. stays in the community, thereby increasing employment and further stimulating the local economy.
You can get money back - Being member owned, once the operating costs and reinvestment in your co-op have been met, the remaining money is accumulated and refunded to the members at the direction of your board of directors. You get a personal commitment - Your services are provided by friends and neighbors with a personal interest in the community and your satisfaction.
As a Pembroke Telephone subscriber, you are a member/owner of your co-op. We are a non-profit company committed to providing friendly, personal service and the highest quality, most advanced telecommunications features and services available. While there are many benefits to being a member of a cooperative, these stand out about all others. You have a vote - You elect the local board of directors who oversee the operation of your Cooperative.
You invest in your community - As a local company, money spent on salaries, buildings, etc. stays in the community, thereby increasing employment and further stimulating the local economy.
You can get money back - Being member owned, once the operating costs and reinvestment in your co-op have been met, the remaining money is accumulated and refunded to the members at the direction of your board of directors. You get a personal commitment - Your services are provided by friends and neighbors with a personal interest in the community and your satisfaction.
Our Mission Statement
It is the mission of Pembroke Telephone Cooperative to be the provider of choice for affordable, quality communication services to meet the needs of our customers.
It is the mission of Pembroke Telephone Cooperative to be the provider of choice for affordable, quality communication services to meet the needs of our customers.
Our Core Values
For our customers, we will provide quality service on a personal basis with honesty and integrity.
For our owners/members, we will operate business in a fiscally responsible manner to ensure long-term financial viability.
Our employees are our most important asset. We will equip them with the opportunities and tools needed to be successful and to help them grow as we grow.
For our community, we will work to enhance the quality of life in the communities we serve and will be good corporate citizens.
For our customers, we will provide quality service on a personal basis with honesty and integrity.
For our owners/members, we will operate business in a fiscally responsible manner to ensure long-term financial viability.
Our employees are our most important asset. We will equip them with the opportunities and tools needed to be successful and to help them grow as we grow.
For our community, we will work to enhance the quality of life in the communities we serve and will be good corporate citizens.
Accessibility
At Pembroke Telephone Cooperative, we are committed to providing accessible services to meet the needs of our customers with disabilities. For more information or if you have questions regarding specific services, please contact:
Anthony C. Eaton
Email: pembroke@pemtel.net
Phone: (540) 626-7111
Fax: (540) 626-3290
Or stop by our convenient local office at 504 Snidow Street, Pembroke, VA.
At Pembroke Telephone Cooperative, we are committed to providing accessible services to meet the needs of our customers with disabilities. For more information or if you have questions regarding specific services, please contact:
Anthony C. Eaton
Email: pembroke@pemtel.net
Phone: (540) 626-7111
Fax: (540) 626-3290
Or stop by our convenient local office at 504 Snidow Street, Pembroke, VA.
Pembroke Telephone Cooperative Statement of Non-Discrimination
This institution is an equal opportunity employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint filing cust.html or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S. W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.
This institution is an equal opportunity employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint filing cust.html or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S. W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.
Customer Proprietary Network Information 2022
Special Notice Regarding Your Account Information
Special Notice Regarding Your Account Information
Pembroke Telephone Cooperative knows the importance of personal privacy to our members. Pembroke Telephone Cooperative keeps all account information strictly confidential to the fullest extent possible and uses industry-accepted technology to safeguard customer data.
Recent changes in federal law concerning telecommunications companies regulate the use of account information to selectively market specific products and services to specific customers.
This applies to information about telecommunications services you receive, how much you use them, how we provide them to you, and calling/billing records. Pembroke Telephone Cooperative will use this information to offer you valuable new and additional services, including packages or bundles containing both Pembroke Telephone and Giles-Craig Communications, Inc. subsidiary products and services.
This information will be used by only those companies now or in the future that design, market or sell, or assist in the design, marketing or sale of (1) Pembroke Telephone Cooperative communications-related services and/or (2) Giles-Craig Communications, Inc. subsidiaries communications-related services sold as part of a package or bundle with Pembroke Telephone Cooperative communications-related services, including our agents, authorized sales representatives, joint venture partners/participants and independent contractors. Those companies include Giles-Craig Communications, Inc. and any other current or future direct or indirect subsidiaries of Pembroke Telephone Cooperative that provide, design, market or sell or assist in the design, marketing or sale of any of the services described at the beginning of this paragraph.
Pembroke Telephone Cooperative and Giles-Craig Communications, Inc. will protect the confidentiality of this information regardless of whether you approve or disapprove the uses described in this Notice. Under Federal law, you have the right to have your account treated confidentially and to restrict our use of this information, and Pembroke Telephone Cooperative and Giles-Craig Communications, Inc. has a duty to protect the confidentiality of that information.
If you wish to prohibit our use of this information, as described in this notice, call us at 540-626-7111 or email us at pembroke@pemtel.net with your request within thirty (30) days of your receipt of this notice. Your denial of approval of Pembroke Telephone Cooperative and Giles-Craig Communications, Inc. to use this information will not affect the provision of any services to which you subscribe. Your approval or denial of approval for use of CPNI outside of the service to which you already subscribe will remain valid until you revoke or limit the approval or denial. Restricting CPNI may make you ineligible to receive information from Pembroke Telephone Cooperative about new products and services, promotions and packaged offerings.
We look forward to being able to serve your telecommunications needs more effectively with new and existing products and services based on the information that we know about your account.
Pembroke Telephone Cooperative
P.O. Box 549
504 Snidow Street
Pembroke, VA 24136
(540) 626-7111
pembroke@pemtel.net
Recent changes in federal law concerning telecommunications companies regulate the use of account information to selectively market specific products and services to specific customers.
This applies to information about telecommunications services you receive, how much you use them, how we provide them to you, and calling/billing records. Pembroke Telephone Cooperative will use this information to offer you valuable new and additional services, including packages or bundles containing both Pembroke Telephone and Giles-Craig Communications, Inc. subsidiary products and services.
This information will be used by only those companies now or in the future that design, market or sell, or assist in the design, marketing or sale of (1) Pembroke Telephone Cooperative communications-related services and/or (2) Giles-Craig Communications, Inc. subsidiaries communications-related services sold as part of a package or bundle with Pembroke Telephone Cooperative communications-related services, including our agents, authorized sales representatives, joint venture partners/participants and independent contractors. Those companies include Giles-Craig Communications, Inc. and any other current or future direct or indirect subsidiaries of Pembroke Telephone Cooperative that provide, design, market or sell or assist in the design, marketing or sale of any of the services described at the beginning of this paragraph.
Pembroke Telephone Cooperative and Giles-Craig Communications, Inc. will protect the confidentiality of this information regardless of whether you approve or disapprove the uses described in this Notice. Under Federal law, you have the right to have your account treated confidentially and to restrict our use of this information, and Pembroke Telephone Cooperative and Giles-Craig Communications, Inc. has a duty to protect the confidentiality of that information.
If you wish to prohibit our use of this information, as described in this notice, call us at 540-626-7111 or email us at pembroke@pemtel.net with your request within thirty (30) days of your receipt of this notice. Your denial of approval of Pembroke Telephone Cooperative and Giles-Craig Communications, Inc. to use this information will not affect the provision of any services to which you subscribe. Your approval or denial of approval for use of CPNI outside of the service to which you already subscribe will remain valid until you revoke or limit the approval or denial. Restricting CPNI may make you ineligible to receive information from Pembroke Telephone Cooperative about new products and services, promotions and packaged offerings.
We look forward to being able to serve your telecommunications needs more effectively with new and existing products and services based on the information that we know about your account.
Pembroke Telephone Cooperative
P.O. Box 549
504 Snidow Street
Pembroke, VA 24136
(540) 626-7111
pembroke@pemtel.net