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technical support


If you are experiencing a problem with your PemTel Internet or Email service, we encourage you to contact our 24/7 Technical support team.  They are standing by to assist you with your issues.  
Important Note:   Our 24/7 Technical Support team does not have the ability to schedule trouble calls, set up appointments or make service changes.  

Telephone
Our 24/7 Technical Support team can be reached via telephone at (888) 228-3341

TECH SUPPORT
Online Chat
PemTel Internet subscribers are encouraged to take advantage of our 24/7 Technical Support team.  They are highly trained, specialized technicians who are there to help you with whatever your trouble may be.  If they are unable to help they will submit an escalated ticket to our office where it will be received the following business day.  The Technical Support team can be reached at 1-888-228-3341 or via our new online chat feature.


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  • Home
  • About
    • Why Choose PemTel
    • Membership
    • Directors & Employees
    • District Boundaries
    • By-Laws
    • The Pembroke Charity
    • PemTel Scholarship
  • News
    • PemTel News 2023
    • Accessibility
    • CPNI
    • Statement of Non-Discrimination
  • Services
    • Internet >
      • Broadband Internet Service
      • Affordable Connectivity Program (ACP)
      • Lifeline
      • Acceptable Use Policy
      • Terms of Use/Rules & Regulations
      • Net Neutrality
      • Email Setup
      • Technical Support
    • Telephone >
      • Local Service
      • Lifeline
      • Local Calling Area
      • Long Distance >
        • Nationwide Plans
        • Talk Plans
        • Community Plans
        • Other Plans
      • Roanoke LATA
      • Optional Features
    • Make Your Own Bundles
    • Repair
  • Directory
  • Payments
    • Online Payments
    • Refund Policy
  • Contact Us
  • Documents Library
  • Links
    • Federal Communications Commission
    • Federal Trade Comission
    • State Corporation Commission
    • Commonwealth of Virginia
    • County of Giles
    • County of Craig
    • Robocalls
    • Miss Utility "811"
    • Do Not Call Registry
    • Lifeline (Universal Service)