Repair & Maintenance
To report a problem during regular business office hours:
Contact our business office at (540) 626-7111 or dial “611” from any (540) 544 of (540) 626 wired telephone service line.
To report a problem during weekends, holidays or weekdays after hours:
Call our Voice Mail service at (540) 626-7111 and leave a message. Our on-call technician will respond as soon as possible.
Trouble Determination:
Before you call repair service, check to see if the problem is in the phone, inside wiring or outside line. See below for information regarding the Network Interface Device (NID) and how it operates.
What to check?
Tests are best made at the NID. The NID (Network Interface Device) is the junction between the customer’s wiring and the telephone company’s circuit, like the electric meter. The NID is designed to allow you to determine if the trouble is in the Telephone Company’s network or in your equipment.
Where to check?
The NID is a small gray plastic box marked “Telephone Network Interface”. If you have one it will be located on the outside of your premises - normally close to the electric meter.
How to check?
When you have a service problem, you can use the NID and a modular desk telephone to determine the source of the problem. Simply unplug the telephone set inside and bring it and a screwdriver out to the NID. Use the screwdriver to loosen the fastener holding the cover closed. After opening the cover, follow the test instructions located inside the NID. You may also want to test all of your telephones, except CORDLESS ones, at the NID if the first one does not work. The problem could be in the telephone itself.
What does it mean?
- If your telephone failed to work inside, but works when you plug it into the NID, the problem is in your inside wiring.
- If one telephone works at the NID and the other does not, you will know that the problem is in the telephone that does not work at the NID. (Always unplug all CORDLESS telephones from the line BEFORE testing.)
- However, if none of your telephones work at the NID, the problem is probably in the Telephone Company’s line.
Note about Cordless telephones:
If you are experiencing “No Dial Tone” you should unplug all cordless telephones from both the telephone jack and the electrical outlet. While they are unplugged, try a regular “corded” telephone. In many cases this will correct the problem.
To Report or Troubleshoot PemTel Internet Services:
Call our 24/ Technical Support team at 1-888-228-3341 OR use our Technical Support Live Chat. Please be advised that the 24/7 Technical Support Team can NOT schedule repair appointments. If they are unable to resolve your issues, please call our office during regular business office hours for further assistance.
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